FAQ

☆ Who am I?

Hi I’m Kolin, an independent illustrator & artist based in France.
From my little home studio, I create:
• handmade tufted rugs
• keychains, stickers, jewelry & other cute goodies (*≧▽≦)
• cool t-shirts
• (and soon… fully handmade figurines, but shhh it’s a secret ihii ✧)


☆ Do you ship internationally?

Yes I do! ( ̄³ ̄) I currently ship worldwide from France.
If you live outside of France, please contact me before placing your order so I can calculate shipping fees for your country.

⚠ Please note:
• Some countries may require additional customs/VAT fees upon arrival, which are the buyer’s responsibility.
• Delivery times may vary depending on customs checks.
• If your country is on a postal suspension list, I unfortunately won’t be able to ship there.


☆ How long will it take?

Each order is made with care (≧◡≦)

• Processing time: 1–2 weeks (custom items like rugs may take 2–3 weeks)
• Shipping within France: 2–5 business days
• International shipping: varies by country (usually 1–4 weeks)

You’ll receive a tracking number once your order has been shipped o(〃^▽^〃)o


☆ What are the delivery methods? (France only)

• Home delivery via La Poste / Colissimo
• Pick-up at a relay point (Mondial Relay & others)
You’ll get an email to choose your preferred option ✿


☆ Why did my stickers arrive in a stamped envelope?

To keep it affordable and cute (‾▿‾) !
This option is cheaper and faster but does not include tracking.
If you prefer tracked shipping, please select the appropriate option at checkout.


☆ Can I return or exchange an item?

Yes, I accept returns or exchanges within 14 days (✿◠‿◠)
Shipping costs for returns are the buyer’s responsibility, unless the item arrived damaged or incorrect.


☆ How are the products made?

Everything is handmade by me, in my French studio (*^▽^)/
Each piece is either unique or part of a small batch.
Little differences may appear — that’s the magic of handmade ☆彡